Get a refund
To get a refund first cancel your subscription. You can check how to do it here: How to cancel your subscription.
After you cancel your subscription send us an email from the same email address that you have in your account and we will issue it if it complies with our Refund Policies.
Refunds are not automatic. To request a refund, please contact us here, section of Billings & Payments.
This policy is outlined in our Term of services – section refunds:
Free trial: Once you activate a free trial through iTunes, you will need to cancel before the end of the trial period to avoid being charged for the annual subscription. Please note, Desygner is not able to cancel a free trial on your behalf.
As an iTunes user, you are in full control of your iTunes subscription.
Desygner can not issue refunds and cancelations. Apple does not provide a way for developers to issue cancellations or refunds.
Please follow the steps: https://support.apple.com/en-au/HT204084
Google Play Store & Others
We don’t offer refunds for monthly plans
If you cancel your services, your cancellation takes effect on your next billing cycle. This means we won’t be able to refund you for any unused portion of your services.
Ex: You chose a monthly subscription of Desygner on July 1. On August 1, your credit card is charged as usual. On August 1 after the payment, you decide to cancel your Subscription. No further charges will be made to your credit card for the next month (September) but you will not receive a refund. You will still be able to use it until the deadline is over.
Annual Plan (7 days free)
How does the trial work?
The first 7 days are absolutely free and you may cancel at any time. After 7 days, your account will begin being charged for the annual subscription plan you’ve chosen.
We ask for a payment method to ensure you don’t have any interruption in service after the free trial. We do this by sending an authorization request to your financial institution to verify that your payment method works.
For users who requested a refund within 14 days after the free trial, Desygner will refund the 100% of the subscription. If you request a refund after 14 days after the free trial, you won’t be eligible for a refund.
Annual Renewal Payments
We offer refunds within 14 days after the payment.
The annual subscription is auto-renewable and it’s charged to your account and renewed for the same amount within 24 hours prior to the end of the current period. You’ll be automatically charged at the end of your trial unless you cancel prior. Auto-renewal may be turned off at any time.
We don’t offer refunds for lifetime payments.
We offer a refund:
- You purchased credits but didn’t need them after all. As long as your unspent credits package was purchased less than 10 days ago, we can issue a refund.
- I’ve purchased the wrong credits package. Go ahead and purchase the correct credits package, then submit a support ticket, and we’ll gladly refund the original credits package.
We don’t offer a refund:
- You need a partial refund for a credits package because you did not use all of them.
- Your unspent credits package was purchased over 10 days ago.
A common misunderstanding is thinking that, by deleting Desygner app, you will be cancelling your subscription.
If you want to know how to cancel your subscription, please follow the steps.